Our Purpose
ReservationKey was started in 2007 in order to provide a simple, yet powerful and economical way to display availability online and manage reservations. We were tired of seeing so many software solutions that were difficult to use, overly complicated, too expensive, and did not do what we needed. It was time to set the bar a little higher. Our goal is to provide quality software that does exactly what our users need and want at a very affordable price.
We Listen
We believe that companies are successful not only by providing a solid product, but by remembering that the reason they are in existence is to serve their clients. This is why we put an extremely high priority on customer service and being responsive to our clients. At ReservationKey each client is treated like our only client, with as much individual attention needed for our client to get the most out of our service.
Our People
Our staff is dedicated to continually building a stronger and better product and being responsive to our clients.
I started a small hotel 7 years ago with never having been in the business and no idea where to start with a reservation system. Another hotel recommended Reservation Key and I am glad I followed their advice. From the beginning, it was very easy to set up and learn. Also, they continue to refine and add features. I am also amazed how fast and thorough the support is. The system is very easy to use but it also has LOTS of functions that I can sometimes forget. No question is too small for an answer, and it is easy to search on their support site for most answers. I do not hesitate at all to recommend Reservation Key to others.
We have enjoyed full integration with our own web pages such that you don't even realize that you are using RK's booking engine. It was fairly easy (if you know some HTML/CSS) to integrate and RK's support is fast and thorough, thanks to customer support staff. RK is fast and reliable for our needs and works well with our desktop computers, Android/Apple phones and tablets while on the road. The grid shows inventory status nicely with out clutter. Very configurable for colors, column sized and titles. This is the screen you work with almost almost all of the time, so it need to be what you want to see and allow you go make important elements obvious with color and fonts, etc. RK does it all! Highly recommended!
Lots of help to get set up and once you are up and running, super community for assistance, as well as developer assistance. The system of communication with our guests has been a huge part of our success in gathering reviews and staying in touch with our guests. The calendars and reports make the day to day management super easy and I love the ability to set up multiple logins to track the work of my staff. All the tools I could ever need at a price that I can afford for my small business! (No, I was not paid to write this! Promise....I've been using the system for well over 5 years and have met with almost every other provider out there...every one is missing a key feature and are charging more!)
I've been using Reservationkey for years. It is reasonably priced, very versatile, so I can set up an interface that I prefer. It links well with other sites like MyAllocator, so all of my sites are in sync, which helps prevent double bookings. Most of all, the representative is very responsive. If I don't understand something or I want to do something unusual, he helps me get the problem solved quickly and graciously. Reservationkey is constantly being expanded and improved, so I am even more satisfied with it now than when I first started using it.
I have been using ReservationKey for about 5 years. I was skeptical to move to this platform as I have tried other reservation systems only to be disappointed. The move to ReservationKey was the single best thing I have done to grow my business. ReservationKey allows me to handle more clients in less time and take reservations while I sleep. Customer service is very quick with all questions answered within 24 hours. Thank you ReservationKey for transforming my rental business.
We are using Reservation Key since 2012 and chose it because at this time it was one of the most affordable softwares around and easy to use. The integration into our website and customizable look made it an outstanding choice. Of course the customer service was ready to help setting things up to our liking. Never once did we feel we made a wrong choice. The software definitely has all the features you might be looking and we must admit that we don't even take advantage of things that are there to run a successful business.
Reservation Key has been the backbone of our B&B business for three years now. The system software it's self is practical, reliable and user friendly from both the back end as an administrator and the front end for guests. And, while the platform has been wonderful, it is the customer service that really keeps us on point! Our account manager, [sensitive content hidden], is always professional incredibly efficient with response time, and there has never been a hiccup [sensitive content hidden] hasn't been able to get to the bottom of. We are so grateful for Res Key from software to customer care!
Our RV parking, tent camping, bus glamping, and lodging rooms all have different pricing, cleaning fees, and check-in info and Reservation Key handles it all. The auto-responders are awesome and can be modified to fit each rental. Customers can easily pay through the links and emails provided. I LOVE how the software looks on our website and it is easy for customers to book. It is a robust system and has more features than we currently know how to use. We look forward to making time to learn more.
Founded in 2007, ReservationKey was created to offer a simple, yet powerful and affordable solution for managing reservations and displaying availability online. Our goal is to deliver top-quality software that fulfills our users' needs - simple, efficient, and budget-friendly.
